Privacy policy

Effective: 4 April 2020

Pupsmatch is social media website. Our products and services provide fast and fun ways to meet dogs for your pup or dog lovers for yourself to connect with through mutual friends and interests and have fun together!

We want to be upfront about the information we collect, how we use it, who we share it with and the controls we give you to access, update and delete your information.

Information we collect

There are 3 basic categories of information we collect:

Information you provide.

Information we get when you use our services.

Information we get from third parties.

Here’s a little more detail on each of these categories.

Information you provide

When you use the Site, we may obtain personally identifiable information from you which you give us. For example, most of our services require you to set up a Pupsmatch account, so we need to collect a few important details about you, such as your name, username, password, email address, physical address, pup breed and date of birth. We may also collect personally identifiable information about you from third parties, such as demographic or marketing firms to improve our marketing efforts, or fraud prevention companies. The details collected from you do not include your credit card details. We, or third parties working on our behalf may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain non-personally identifying information about visitors to our website. We also may use third party advertisements, analytics, and tracking tools to better understand who is using the website.

Of course, you’ll also provide us whatever information you send through our services, such as Comments and Chats. Keep in mind that the users who view your Posts, Chats and any other content can always save that content or copy it outside the website. So, the same common sense that applies to the Internet at large applies to Pupsmatch as well: don’t send messages or share content that you wouldn’t want someone to save or share.

When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.

Information we get when you use our services

We use the information we obtain from you to service your account, verify your identity and provide you with information and services you request from us. We store all your information with utmost attention to privacy and security.

Usage information. We collect information about your activity through our services. For example, we may collect information about:

how you interact with our services, such as which posts you view, which profiles you view or which search queries you submit.

how you communicate with other accounts, such as their usernames, the time and date of your communications, the number of messages you exchange with your friends, which friends you exchange messages with the most, and your interactions with messages (such as when you open a message or capture a screenshot).

Content information. We collect content you create on our services, such as information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.

Location Information. When you use our services, we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks.

Log information. We also collect log information when you use our website, such as:

details about how you’ve used our services;


IP address;

Information we collect from third parties

How we use information

We do not sell the personal information of consumers. We may disclose the information we obtain with service providers that perform marketing, promotional and other services for us. Service providers who perform marketing services on our behalf are required by us to use personally identifiable information we share only to help us to provide you with products and services from

send you communications, including by email. For example, we may use email to respond to support enquiries or to share information about our products, services and promotional offers that we think may interest you. monitor and analyse trends and usage.

provide and improve our advertising services, ad targeting and ad measurement, including through the use of your precise location information (again, if you’ve given us permission to collect that information), both on and off our services.

enhance the safety and security of our products and services.

verify your identity and prevent fraud or other unauthorised or illegal activity.

use information we’ve collected from cookies and other technology to enhance our services and your experience with them.

How we share information

We may share information about you in the following ways:

We may share the following information with other Pupsmatch accounts:

information about you, such as your username

p>content you post. How widely your content is shared depends on your personal settings. A post may be seen by any Pupsmatch accounts.

We may share the following information with all Pupsmatch accounts, as well as with our business partners and the general public:

public information such as username, breed, bio and pictures of your pup

With our affiliates, With third parties. We may share information about you with service providers who perform services on our behalf.

We may share information about you for legal, safety and security reasons. We may share information about you if we believe that disclosing the information is needed to:

comply with any valid legal process, governmental request, or applicable law, rule or regulation.

protect the rights, property, or safety of us, our users or others.

How long we keep your information

Posts and chats, are stored for longer periods of time. For example:

We store your basic account information – such as your username and email address – and list of friends until you ask us to delete them.

We store location information for different lengths of time based on how precise it is.

We’re constantly collecting and updating information about the things you might like and dislike, so we can provide you with more relevant content and adverts.

If you ever decide to stop using Pupsmatch, you can just go to settings tab in your profile page and delete your account. We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while – but don’t worry, we’ll try to contact you first!

Keep in mind that, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices or we may also retain certain information in backup for a limited period of time or as required by law.

Control over your information

We want you to be in control of your information, so we provide you with the following tools.

A reason we might use your information is because you’ve entered into an agreement with us.

Legitimate interest. Another reason we might use your information is because we have – or a third party has – a legitimate interest in doing so. For example, we need to use your information to provide and improve our services, including protecting your account, delivering your Posts, providing customer support and helping you find friends and content we think you’ll like.

International transfers

We may collect your personal information from, transfer it to, and store and process it to other countries outside of where you live.

Cosmagic is the representative of Pupsmatch and is located at 27 Tsarevets, Plovdiv, Bulgaria.


Our services are not intended for – and we don’t direct them to – anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.

Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another.